FAQ - Frequently Asked Questions

Do you offer local pickups?

Yes! We offer in-store pickup 7 days a week between 10am and 5pm PST, excluding major holidays. You can pick up in Beaverton, Oregon where our warehouse is located.

Do you have a retail location?

Yes! We are located in Beaverton, Oregon.

Do you offer bulk or wholesale orders?

We do offer bulk or wholesale orders, including for resellers who wish to carry our first party or distributed products. Reach out to info@west3d.com to inquire.

Do you offer discount codes or promotions?

We occasionally will run promotions, one way to get a discount on your first order is to sign up for our mailing list.

Do you offer express shipping?

Yes we offer shipping as fast as overnight for domestic (USA) orders, and international express shipping options.

Do you offer Free Shipping?

Yes, we offer free shipping on most orders over $150 in the continental USA, as well as free shipping on orders with Ambrosia Filament!

What is your contact information?

We are available through many channels! You can use our live-chat option to get help right away. You can also reach out to us via phone: +1 503-770-0035, on our Discord Server: https://discord.gg/8SFnq3Ug3Q, email us at info@west3d.com or visit us at our retail location at 8344 SW Nimbus Ave. Beaverton OR 97008 during 10-5pm PST every day (excluding holidays).

What are your payment options?

We accept payment through major credit cards, PayPal, or cash (for in-person sales). 

Do you offer Price Matching?

Yes! We 30-day price guarantee on items purchased - for details see our Price Match Policy

What is your Return Policy?

We have a generous return policy, and accept returns within 30 days of delivery on more items. See our Refund Policy for details and instructions on how to initiate your return. 

Do you sell used, second-hand, or non-genuine products?

No, all of our products are new and unused unless we advertise otherwise. We are a first party distributor or reseller of the products in our store and every item sold carries a full warranty from the manufacturer and are products we will support during that period.

What countries do you ship to?

We ship to over 100 countries in the world! Many with Duty Paid service! Some products due to their makeup or difficulty shipping are unavailable to be shipped out of the United States. These are primarily products that have would have power requirement issues, or are very dense and likely to sustain damage in transit.

Do you offer store credit and gift cards?

Yes! We offer both digital (instant delivery) and physical gift cards (in-store only). Digital gift cards can be found here. When making a return, you can elect to receive store credit instead of a refund to your original payment method. Store credit and gift cards do not expire and can be used any time.

What brands do you sell in your store?

We are constantly updating our catalog, which is one of the largest in the 3D Printing space. We sell dozens of the best brands such as LDO Systems, E3D, Bondtech, Voron Design, BigTreeTech / Biqu, Phaetus, Ambrosia Filament, Berserker, Sovol, Flashforge, Sunlu, Prusa, Bambu Labs, Creality and more.

What languages is your store available in?

The store's main language is available in English. However you can use our translation functionality to browse the sites in other languages.